Changing the way we interact with our customers – Romanian Post office
Today I received a package that was sent for me from Czech Republic. Inside the envelope there was a letter of apology stamped and signed by the local representative stating that the envelope arrived damaged in the possession of Bucharest branch and they have intentionally resealed it in a protective case to prevent further damage. All [...]
Yes, we can change the way we treat our customers after the years of communism. Here’s a nice example: http://j.mp/2EW3ff
This ...